Shipping policy
Thank you for shopping with Sounds of Silence Drum. Here is everything you need to know about how your order gets to you.
Where we ship from
All orders ship from our fulfillment center in Ridgefield, New Jersey, USA.
Order processing
Orders are processed within 1 business day (Monday to Friday, excluding US holidays). You will receive a confirmation email with a tracking number as soon as your order ships.
Shipping rates and delivery times
- United States and Canada: $15 flat rate. FREE shipping on orders of $75 and up. Estimated delivery: 3-7 business days after shipping.
- European Union: Standard International, $30, estimated delivery 5-8 business days. DHL Express is also available at a rate calculated at checkout, and is FREE on orders of $150 and up.
- Digital products (PDF songbooks and expansion packs) are delivered by email right after purchase, with no shipping cost.
Delivery times are estimates and may be affected by carriers, customs, weather, or other events outside our control.
Where we ship
United States, Canada, and the following EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Customs, duties and taxes
Orders to the United States ship domestically, with no customs fees.
Orders to Canada and the EU may be subject to import taxes, VAT, customs duties, or carrier handling fees. Where available, these are calculated and collected at checkout, and you will not be charged again at delivery. DHL Express orders to the EU support prepaid duties. If charges are not collected at checkout, they are the customer's responsibility and may be due at delivery. Customs processing may also affect delivery times.
Address accuracy
Please double check your shipping address at checkout. If you need to correct it, email us as soon as possible, before your order ships.
Lost, damaged or delayed packages
If your order arrives damaged, is lost, or is significantly delayed, email us at support@soundofsilencedrum.com with your order number and, for damaged items, a photo. We will help resolve it with the carrier or send a replacement.
Order changes and cancellations
To change or cancel an order, contact us as soon as possible. We can usually make changes before the order ships. Once it is in transit, it can no longer be modified. Refunds for cancelled orders go back to the original payment method.
Questions?
Email support@soundofsilencedrum.com. We reply within 1 business day, and usually within a few hours.